Proactive Motion Osteopathy
Proactive Motion Osteopathy ("we", "us", "our") is committed to protecting and respecting your privacy.
Data Controller:
Proactive Motion Osteopathy
info@pm-osteo.com
07533 758892
Personal Data: name, date of birth, address, email address, and phone number.
Health / Special Category Data: medical history, symptoms and diagnosis, treatment records, and GP / consultant details (if provided).
Technical Data (Website): IP address, browser type, pages visited, and cookies.
We use your data to provide safe and effective osteopathic care, maintain clinical records, communicate regarding appointments, process payments, and meet legal and regulatory obligations.
We process your data under contractual necessity (providing treatment), legal obligation (healthcare record keeping), legitimate interests (clinic administration), and explicit consent (for special category health data).
Your information is securely stored in encrypted digital systems and/or secure paper records, with appropriate safeguards to prevent unauthorised access.
We retain clinical records in accordance with UK healthcare regulations (typically 8 years minimum, or longer where required).
We will never sell your data. We may share your information with other healthcare professionals (with your consent), where legally required, or with service providers (e.g. booking/payment systems) under strict confidentiality agreements.
Under UK GDPR, you have the right to access your personal data, request correction of inaccurate data, request erasure (where legally permissible), restrict processing, data portability, and withdraw consent.
Requests can be made via info@pm-osteo.com.
Our website may use cookies to improve user experience. You can control cookies through your browser settings.
We implement appropriate technical and organisational measures to safeguard your data.
If you have concerns about how your data is handled, you may contact us directly or lodge a complaint with the Information Commissioner's Office (ICO).
We may update this Privacy Policy from time to time. The latest version will always be available on our website.